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Call Centre Monitoring

QA5 using voice analysis to monitor and scan calls that were not managed properly by frontline call agents.

By integrating QA5, managers can receive immediate alerts saving time listening to others properly managed calls.

  • Real time monitoring
  • Immediate warning
  • Calls archiving and reaction base data mining
  • Improved customer service experience quality


  • Automated unbiased reports measuring overall site, group and individual performance
  • Identify warning signs earlier and faster
  • Minimise losing customers